Frequently asked questions
Everything you need to know about how Florence works. Can’t find your answer? Reach out and we’ll help directly.
What is Florence?
Florence is a matrimonial platform built for Muslims around the world. Every profile covers faith practice, family background, and lifestyle, and is reviewed by our admin team before it goes live, so you’re meeting people who are serious about marriage.
Who is Florence for?
Florence is for Muslims around the world, of any background, who are looking for a spouse and want the process to respect their faith, their family, and their time.
Is Florence free to use?
Florence membership is $5 USD for your first month, then $12 USD/month after that, giving you full access to profiles, matching, and messaging once your profile is approved. There is no separate joining fee. See our Pricing page for what’s included.
How do I cancel, and can I get a refund?
You can cancel at any time: on Android from the Subscription screen in the app, and on iPhone in your Apple ID subscription settings. Cancelling stops future charges. Fees already paid are generally not refundable except where the law requires, and App Store refunds are handled by Apple. Our Subscriptions & Refunds page has the full detail.
When am I charged?
Not when you register. On Android you save a payment card during registration, but it is not charged until our team approves your profile; if your profile is not approved, your card is never charged. On approval you pay USD $5 for your first month, then USD $12 per month. On iPhone, payment is handled by Apple and you subscribe only after your profile is approved.
What happens if my profile is rejected?
You are not charged. Because billing only starts after approval, there is nothing to refund. If a profile needs changes, our team tells you what to fix and you can resubmit it. If you think a decision was wrong, contact us and we will review it.
How much do additional family profiles cost?
One membership covers up to 3 profiles on the same account. A 4th or later profile needs its own separate membership, billed on its own schedule once that profile is approved. The price is shown in the app before you pay.
Is Florence available as a mobile app?
Florence is coming soon to the App Store and Google Play.
Does Florence have a Nikah cost calculator?
Yes. The app includes a built-in Nikah Cost Calculator so you can plan your mahr, walima, and overall wedding budget together, then download a shareable summary for your family.
How are profiles reviewed and verified?
Members confirm their email and mobile number with a one-time code, then a member of our admin team reviews the profile before anyone else can see it. Where a wali is involved, they can be required to confirm it too. No screening is perfect, so members can also report any profile or chat from inside the app. See our Safety & Verification page for the full process.
Does Florence verify my identity?
Florence does two things: it confirms your email and mobile number with a one-time code (account verification), and a person on our team reviews your profile for completeness and consistency (profile review). We do not currently check government ID, so we cannot guarantee that every detail a member gives is true. That is why we combine review with family involvement and in-app reporting.
Who can see my profile?
Only approved members inside the app can browse profiles; profiles are not shown on this website or to search engines. Your contact details stay hidden until both sides agree, and your photo stays hidden by default unless you choose to show it.
Who can see my photos?
Your photo is hidden by default and shared by mutual consent, unless you choose to show it to approved members. Photos are completely optional and are reviewed by our team before others can see them.
Is my information kept private?
Yes. Your details are only shown to other members as part of the matching process, and photos are hidden by default until a match is mutual (you can choose to show yours earlier). See our Privacy Policy for the full details.
How do I delete my account or data?
Contact us from the Help Center in the app or at admin@florencemuslimmatrimonial.com and our team will delete your account. See our Privacy Policy for what is removed and what we must keep. Waitlist sign-ups can be removed by emailing us at any time.
Does Florence show ads?
No. Florence never shows ads of any kind. Unlike many other apps, there are no banners, pop-ups, or sponsored profiles, so nothing distracts you from your search for a spouse.
Can my family be involved in the process?
Yes. Florence lets you decide how involved your family should be, from required at every step, to simply kept informed, so the process works the way your family approaches marriage.
What is the difference between family involvement, a wali and a Mentor?
Family involvement is a setting: you choose whether family input is required, preferred or just informational. A wali is a specific guardian you add (such as a father, mother or brother) who gets their own account and can confirm your profile and follow your matches read-only. A Mentor is an admin-assigned person for new Muslims who have no Muslim family member to act as wali, with similar read-only oversight. See How It Works for the full comparison.
What happens once there’s a mutual match?
The connection moves through a clear, guided process, from introduction, to getting to know each other and involving family, through to nikkah planning, so both sides always know where things stand.
What if I’m a new Muslim and don’t have a wali?
Florence has you covered. When creating your profile in the app, new Muslims and reverts with no family wali can request a Mentor instead — a trusted, admin-assigned person who gets the same oversight of your matches and conversations a family wali would, so you’re never navigating the process alone.
I recently converted to Islam — can I still join and find a spouse on Florence?
Absolutely. Florence was built to welcome converts and reverts just as much as born Muslims. If you don’t yet have a Muslim family member to act as your wali, an admin-assigned Mentor steps in with the same level of oversight, so you can go through the same respectful, guided process as everyone else.
How do I get in touch or report a problem?
Reach out any time through our Contact page or email admin@florencemuslimmatrimonial.com and our team will get back to you.