How we keep Florence trustworthy
Here is exactly what we do, and what we don’t. We review every profile by hand, but no screening is perfect, so we combine checks with family involvement and easy reporting.
Our verification steps
Email and mobile confirmed
Every member confirms their email address and mobile number with a one-time code when they register, so each account is tied to an email address and phone number the member can actually access. This shows the member can be reached, not who they are.
Human profile review
A member of our admin team reads every profile before it can be seen by anyone else. Profiles that look incomplete, inconsistent or suspicious are sent back, held, or rejected.
Guardian confirmation
Where a member has chosen to involve a wali, the wali can be required to confirm the profile before it is approved. New Muslims without a wali are paired with an admin-assigned Mentor.
Profiles stay accurate
Once approved, your profile details become view-only. Any change goes through the in-app Help Center to an admin, so details cannot be quietly swapped after review. The one exception is your photo: you can replace it yourself, but the new photo stays hidden from other members until our team has reviewed it.
What our admin team checks
- Is the profile complete, with the key faith, family and background sections filled in?
- Is it consistent, with no details that contradict each other?
- Does anything look suspicious, such as copied text, requests for money, or promotion of other services?
- If a wali is involved, has the guardian confirmed where it is required?
The outcome is one of three: approved (the profile goes live), changes requested (we tell you what to fix and you resubmit), or rejected. You are not charged unless your profile is approved.
Profile verification vs. identity verification
What Florence does today: confirms each member’s email and mobile number with a one-time code, and has a person review each profile for completeness, consistency and red flags.
What Florence does not do today: check government ID or confirm that every detail a member gives is true. We therefore cannot promise that every profile is genuine, which is why we pair review with family or Mentor involvement, photo review and in-app reporting.
Ongoing protections
Photos hidden by default
Photos are optional and hidden by default. They are revealed once both sides have agreed, unless you choose to show yours to approved members, and every photo is reviewed by our team before anyone else can see it. Your wali contact details are never shown to other members.
Report any profile or chat
Members can report a profile or behaviour from inside the app. Reports go straight to our admin team to review.
Family visibility
Guardians and Mentors can have read-only visibility of matches and conversations. Our admin team can also review conversations to handle reports and keep members safe.
Action on misconduct
Our team can suspend or remove accounts that break our conduct rules, including harassment, pressure, false information and requests for money.
Account protection
Login attempts are rate-limited, sessions are protected, and the app supports a biometric app-lock on your own device.
No ads, no data selling
Florence has no advertising and does not sell personal information. See our Privacy Policy for the detail.
Our advice to every member
- Involve your family or wali early, and keep them informed.
- Meet only in public places, and bring a family member or chaperone.
- Never send money, and be wary of anyone who asks for it.
- Keep conversation in the app until you are comfortable.
- Trust your instincts. If something feels wrong, report it.
Florence reviews profiles but cannot verify everything a member tells us. You remain responsible for your own decisions, online and offline. Please read our Terms of Service and Privacy Policy.