Billing, cancelling and refunds
Everything about how membership is billed and how to stop it, in plain language.
Last updated: November 2026
What membership costs
Florence membership is USD $5 for your first month, then USD $12 per month. There is no separate joining fee. One membership covers up to 3 profiles on an account; a 4th or later profile needs its own separate membership, billed on its own schedule once approved, with the price shown in the app before you pay.
When you are first charged
You are not charged when you register. Your profile is reviewed first. Once it is approved, you pay USD $5 for the first month, then USD $12 per month. On Android, the card you save during registration is charged at that point; on iPhone you choose to subscribe through the App Store after approval.
If your profile is not approved
You are not charged, and there is nothing to refund. Billing starts only after approval. If our team asks for changes, you can update and resubmit. If you disagree with a decision, contact us and we will review it.
How renewal works
Membership renews automatically each month, on the same date, until you cancel. We never charge you for anything you have not been shown first.
Cancelling on Android
Open the Subscription screen in the Florence app and tap Cancel Subscription. You can cancel at any time.
Cancelling on iPhone
If you subscribed through the App Store, payment is handled by Apple. Cancel in Settings → your name → Subscriptions → Florence. Deleting the app does not cancel the subscription.
Refunds
Except where required by law, fees already paid are generally non-refundable. Cancelling your subscription or membership stops future charges but does not refund previous payments.
If you believe you were charged in error or experienced a technical issue that prevented you from using Florence, please contact us and we will review the matter fairly.
Refunds for App Store purchases
Apple processes refunds for purchases made through the App Store. Request one at reportaproblem.apple.com. We cannot refund App Store payments directly, but we are happy to help if you are unsure what to do.
Invoices
You can view your billing history and download an invoice for each payment from the Subscription screen in the app.
If we end your account
If we suspend or remove an account for breaking our Terms of Service, fees already paid are not refunded.